Task 2. ReadingRead the text and answer the questions:
Buying and selling
If you buy something that isn't right, you can usually take it back to the shop and get a refund. But what happens if you buy something from a company's website? And how do you get your money back if the company goes out of business?The first step in buying anything is to choose what you want. Then you need to find out where you can buy it. This could be in a shop, or on a website. If you're buying online, check how much you must pay for delivery and packaging, and how long it will take to dispatch your order.When you place an order online, you'll usually receive a confirmation email with details of your purchase. Make sure you keep this email in case there are any problems later. Most companies offer a cooling-off period. This means you can change your mind and cancel your order within a certain number of days. Check the terms and conditions before you buy.If you have a problem with something you've bought, contact the seller as soon as possible. They should offer you a repair, replacement, or refund. If the seller refuses to help, you can make a complaint. Contact your local trading standards office or consumer advice centre for more information.If the company goes out of business, you may still be able to get your money back. If you paid by credit card, contact your credit card company and ask for a refund. If you paid by debit card, contact your bank. If you used PayPal, visit their website for more information about getting a refund.Some websites offer a money-back guarantee. This means they promise to give you your money back if you're not happy with your purchase. Other websites offer interest-free credit, so you can spread the cost of your purchase over several months. Look out for these special offers when you're shopping online.After-sales service is important too. Before you buy, check if there's a warranty or guarantee, and find out what the company's returns policy is. Make sure you know who to contact if you have any problems with your purchase.
Questions:
2. What should you do if you want to cancel your order after making a purchase online?